Refund Policy

Why we have no refunds

Reading 1win Guide is free, so there are no refunds for access to the materials. The operator sets the deadlines for considering refund requests.

Bets and cancelled events

If a bet was accepted with an obvious technical error, the operator decides under its own rules. If a refund for a cancelled event has not arrived, tell 1win support.

Bonus funds

Your bank can open a dispute about a transaction if you did not make it. Bonus terms change more often than other rules, so check them with the operator.

Disputes with your bank

Withdrawal fees depend on the payment method and the rules of 1win. Before contacting your bank, gather your correspondence with the operator and your receipts.

Records and contacts

Payment records will also be useful if you contact your bank. If someone offers to recover your losses for a commission, refuse.